Refund Policy

No Refunds and Cancellation

Aerem Solutions Private Limited (“Aerem”) does not offer refunds or accept cancellations under any circumstances.

Use of Payment Gateway

Aerem utilizes a secure payment gateway to process payments. Customers must ensure that they provide accurate payment information and authorize the payment gateway to process the required amounts.

Request for Refund

‍In the event a request for refund is made by the user for duplicate, incomplete or rejected transactions, as the case may be, the User agrees that Aerem shall refund such amounts as may be decided by Aerem in its sole discretion from time to time. Also, such refund shall be made in accordance with the terms and conditions of the relevant service provider providing the payment gateway services.

Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:

Multiple times debiting of customer’s card/bank account due to technical error or customer's account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding payment gateway charges would be refunded to the customer.
Due to technical error, payment being charged on the customer’s card/bank account, but the transaction is unsuccessful.

Process for Refund

The customer will have to make an application for refund along with the transaction number and original payment receipt if any generated at the time of making payments.
The application in the prescribed format should be sent to connect@aerem.co
The application will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded by Aerem through electronic mode in favor of the borrower and confirmation sent to the mailing address given to us, within a period of 7 calendar days on receipt of such claim. It will take 3-7 days for the money to show in your bank account depending on your bank’s policy.

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Aerem assumes no responsibility and shall in curno liability if it is unable to affect any payment instruction(s) on the payment date owing to any one or more of the following circumstances:

If the payment instruction(s) issued by you is/are incomplete, inaccurate, and invalid and delayed.
If the payment account has insufficient funds/limits to cover for the amount as mentioned in the payment instruction(s).
If the funds available in the payment account are under any encumbrance or charge.
If your bank refuses or delays honoring the payment instruction(s).
Circumstances beyond the control of Aerem(including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown dueto an unforeseeable cause or interference from an outside force)
In case the payment is not effected for any reason, you will be intimated about the failed payment by an e-mail.

Compliance with Regulations

‍This refund policy is in accordance with the regulations governing Aerem. Customers are advised to thoroughly review their invoices/PO or PI and understand the terms and conditions before making any payments.

Dispute Resolution

Inthe event of any disputes regarding payments, customers are encouraged to contact our customer service team. While we do not offer refunds, we are committed to resolving any issues in a fair and timely manner.

Further, Aerem may elect to resolve any dispute, controversy, or claim arising out of or relating refunds and cancellation by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. Any such dispute, controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party.

Aerem Solutions Private Limited reserves the right to update or modify this refund policy at any time without prior notice.The most current version of the policy will be available on our website.

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